Thao Hoang first joined ALA in June 2015 as the Executive Assistant, managing clients’ legal files and helping with administrative tasks. Thao currently serves as Officer Manager and maintains a professional level of customer service at the front desk, providing necessary information to clients and volunteers as well as controlling the workflow during intake hours. On top of this, Thao manages the community education program and acts as an in-house translator and interpreter.
Prior to ALA, Thao gained 10 years of experience in Sales & Marketing, with her last position being at the Regional Sales Manager of Megastar Media JVC, the biggest cinema chain in Vietnam. She received her Bachelor of Arts in Translation and Interpretation from HCM Open University (Vietnam) and Master of Science in Marketing from Northumbria University – Newcastle Business School (UK). Thao is fluent in English and Vietnamese.